Frequently Asked Questions

Yes. You can send us one or two properties first to see how we work, then add more when you're ready.

Yes. Email your spreadsheet to us at info@eleccomply.co.uk. Addresses, postcodes and last test dates are enough to start. Please leave out tenant names and contact details; we'll ask for access arrangements once work is booked.

We confirm a fixed price before booking, based on the size of the property and the number of circuits. Portfolio rates are available for agents and property managers.

Yes. Once a property is booked, send us the access details and we arrange the inspection time with the tenant directly, and rebook if they're not in.

Yes. We collect and return keys from estate agency branches across London and Hertfordshire for void property inspections.

We email the digital report to you, and can copy in the landlord if you'd like.

We issue the 'Unsatisfactory' report listing each item (C1, C2 or FI), along with a free, itemised quote for the work needed to address them.

Where practical, yes. Minor remedial works can be completed during the same visit, subject to your approval, the materials needed and the time available. Any remedial work is quoted and charged separately from the inspection.

Our standard terms are 14 days from the invoice date. Commercial accounts are available, subject to approval.

Yes. We record each property's next inspection date and contact you in good time before it falls due, at no extra cost.

Yes. We work to BS 7671 and local authority HMO licensing conditions, including emergency lighting and interlinked fire detection. See our HMO electrical compliance page.

Usually 2 to 4 hours for a standard home, depending on its size and number of circuits. Commercial inspections vary with the premises.

Yes. We isolate the power to test circuits safely and arrange timings with you or your tenants to keep inconvenience to a minimum.

We confirm a fixed price before booking, based on the size of the property and the number of circuits. HMOs and commercial premises are quoted individually.

We carry out the inspection and testing on site, then email you the digital EICR report.

You will receive an 'Unsatisfactory' report listing the faults and a free, itemised quote for the remedial works. You don't have to use us for the repairs, but if you do, we issue the final certification when they're complete.

Where practical, yes. Minor remedial works can be completed during the same visit, subject to your approval, the materials needed and the time available. Any remedial work is quoted and charged separately from the inspection.

New equipment from a reputable supplier should be free from faults and doesn't need a formal PAT test before it is used. A visual check for transit damage is still recommended, and we include new items in your next scheduled test.

We briefly power down each item to test it, working systematically to minimise disruption. Large premises can be tested out of hours.

It is labelled as unsafe and should be taken out of use immediately. Simple faults, such as a damaged plug or the wrong fuse, can often be fixed on the spot.

Alongside a weekly user check (often done by the building manager), BS 5839-1 recommends an inspection and service by a competent person at least every 6 months.

Yes. If we find defective detectors, failing batteries, or wiring faults, we will quote for the repairs and carry them out.

Yes. Combining fire alarm and emergency lighting testing in one visit minimises disruption and reduces your costs.

The battery or fitting has likely reached the end of its life. We record it on your digital certificates and reports and quote for a replacement.

Yes. If your fire risk assessment calls for more emergency lighting, our NICEIC Approved team can design and install compliant fittings.

Yes. Where the schedules allow, we can carry out your EICR, fire alarm and emergency lighting testing on the same visit.

Not always. If your consumer unit has spare capacity and meets modern standards, we can supply the charger from it. If not, we can add a dedicated EV board or upgrade the main unit.

Usually half a day for a standard home installation with the charger on the same wall as the consumer unit. Commercial installations take longer.

Smart chargers schedule charging for off-peak hours. Load management monitors your building's total demand and slows charging as it nears capacity, so you don't blow the main fuse.

Usually, yes. We can often reuse the existing circuits and simply upgrade the fittings and transformers, after checking your wiring during our survey.

It is how warm or cool the light looks. We typically recommend Warm White (2700K-3000K) for living spaces and Cool White or Daylight (4000K-6000K) for kitchens, bathrooms, and offices.

Yes. We supply trade-grade LED fittings with better reliability and warranties than retail bulbs, and we are happy to fit your own if they meet UK safety standards.

It depends on the number of circuits, the condition of the existing wiring, and whether earthing and bonding need upgrading. You get a full, transparent quote before any work starts.

Yes. Every circuit must be tested before the new unit is energised, so hidden faults don't trip its sensitive RCDs. You will receive a full Electrical Installation Certificate on completion.

For most of the day: usually 4 to 8 hours for a typical home, including full testing.

No. You can use any qualified contractor. Send us your report and we will quote for the fixes.

Not usually. The original EICR stays as it was. When the work is complete, we issue the appropriate certificate for it as written confirmation of the work carried out, to keep with the original report. Landlords must give tenants a copy of both within 28 days of the work being completed. If the work reveals anything further, we'll tell you what else is needed.

We give you a proposed date with the quote. If your report sets a 28-day deadline, tell us the date it expires so we can plan the work within it.

Yes. We can agree a planned maintenance schedule for your site, covering routine maintenance and the compliance testing it needs. Response times are agreed in writing as part of any contract.

A tripping circuit is protecting you from a fault. Unplug everything on that circuit and reset the switch. If it still trips, leave it off and call us for fault finding.

Yes. Our electricians work under our NICEIC Approved Contractor registration and are fully insured.

Yes. We cover Digswell, Lemsford, Ayot St Peter and the other villages around Welwyn Garden City, as well as the wider Hertfordshire area.

Availability changes from week to week, so contact us for the next available date. Appointment time confirmed when booking.

We record the test results digitally and email you the report once it has been completed and issued.

Yes. We carry out monthly function checks and annual full rated-duration tests for communal escape route lighting in residential blocks.

We agree the cable route with you before starting, using neat surface conduit or concealed routes where practical.

Yes. We offer local callouts, subject to availability for residents and property managers in the AL9 postcode.

Yes. If your EICR inspection identifies any failures, we provide an itemised remedial quote and complete the necessary certified repairs.

Yes. Commercial inspections and installations can be scheduled outside your trading hours, by arrangement, to keep disruption to a minimum.

Yes, including the Old Town and the villages around it, as well as the rest of Hertfordshire.

Yes. We can collect and return keys from your branch for void and between-tenancy inspections.

You will receive an 'Unsatisfactory' report detailing the exact C1, C2, or FI codes, alongside an itemised, no-obligation quote for the required remedial fixes.

Rental properties need an EICR at least every 5 years, or sooner if the previous report recommends a shorter interval.

We provide local callouts, subject to availability across Finchley. Call 07925 063137 to check availability.

We plan cable routes to avoid decorative features where possible, and agree the approach with you before starting.

We carry out thorough maximum demand assessments. If your supply is limited, we can install smart chargers with dynamic load balancing, which automatically adjust the charging rate to prevent overloading your main fuse.

Yes. Commercial EICR and PAT testing can be arranged outside trading hours, by arrangement, to keep disruption to a minimum.

Yes. Tell us about the building and we'll confirm the scope of the inspection and a fixed price before booking.

Haringey Council runs property licensing schemes for some privately rented homes and HMOs. Check the council's website for the schemes and conditions that apply to your property. We provide the EICRs and fire alarm test certificates that licence applications commonly ask for.

Yes. We record each property's next inspection date and contact you in good time before it falls due.

Yes. Tell us your site's induction, permit-to-work and access procedures when booking, and we'll plan the visit around them. Our insurance details are available on request.