Privacy Policy

Who we are

Elec Comply Ltd (Company No. 16029130) is the data controller for personal data collected through this website and in the course of our work. Our registered office is 28a Peartree Farm, Peartree Lane, Welwyn Garden City, England, AL7 3UW. You can contact us about this policy at info@eleccomply.co.uk or on 07925 063137.

What we collect

When you contact us or request a quote, we collect the details you provide: your name, company or agency, email address, phone number, property postcode, the service you need, and your message.

When we carry out work, we record property addresses, access arrangements, and the information required to produce electrical certificates and reports.

Tenant contact details

Landlords and letting agents often give us tenant names and phone numbers or email addresses so that we can arrange access for statutory electrical testing. We use these details purely for the purpose of arranging and carrying out that access. We do not use them for marketing, and we do not share them with anyone other than the landlord or agent who instructed us.

How we use your information

To respond to enquiries and provide quotes; to schedule and carry out inspections, testing, installations, and repairs; to issue certificates, reports, and invoices; and to meet our legal and regulatory obligations, including those connected with our NICEIC registration.

Our lawful basis

We process personal data where it is necessary to take steps at your request before entering into a contract, to perform a contract, to comply with a legal obligation, or for our legitimate interests in running our business — for example, arranging tenant access on behalf of the landlord or agent who instructed us.

Our website and enquiry form

Our enquiry form is provided by TradeHQ (part of Tradify), our job management system, so what you send goes straight into our job records. The form is protected by Google reCAPTCHA to stop spam, which means Google processes some information about your device and browsing. If you message us on WhatsApp, WhatsApp's own terms and privacy policy also apply.

We use Cloudflare Web Analytics to count visits to the website. It does not use cookies and does not identify you.

Who we share it with

We use trusted service providers to operate our business, such as our job management (Tradify), certification, email (Google Workspace), and website hosting providers. They process data only on our instructions. We may also share information where required by law or by our accreditation body. We never sell personal data.

How long we keep it

Enquiries that do not lead to work are deleted within 12 months. Job records, certificates, and reports are kept for as long as needed to meet our legal, insurance, and accreditation obligations.

Your rights

You have the right to access, correct, or delete your personal data, to object to or restrict how we use it, and to data portability. To make a request, email info@eleccomply.co.uk. If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office (ico.org.uk).